Repair scenarios

Choose the handoff that costs your shop the most time. Each fictional case gives you the numbers to enter, the people to involve and the evidence to bring back.

FILE / 01Supplements

The second estimate

A hidden bracket changes the estimate. Can the floor see exactly what was approved?

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FILE / 02Parts & credits

The wrong-side lamp

A return leaves the dock on Friday. Who can prove the credit arrived on Monday?

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FILE / 03Production

One booth, two promises

Two jobs need the same booth. Which customer still has a believable pickup time?

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FILE / 04Sublet handoff

Back from calibration

The vehicle is back on site, but its report is missing. Is it ready for delivery?

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FILE / 05Payments

Two payers at pickup

The driver paid the deductible. The insurer still owes $180. What is actually settled?

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FILE / 06Customer updates

The 4:55 handoff

The evening advisor picks up a conversation they did not start. Can they keep the shop’s promise?

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